Customer Information

Shipping Policy

All Blue Water Baits products are made in Canada and shipped internationally.

🇺🇸 U.S. Customers

Import Duties & Taxes

  • Prepaid Duty Labels are available during checkout
  • If you do not select prepaid Duties/Import fees at checkout, you will be responsible for paying these fees upon delivery.
  • These fees are determined by U.S. Customs and Border Protection upon entry into the United States
  • We recommend checking current U.S. tariff rates for your product category before purchasing, as rates can change without notice
  • You are responsible for paying any import fees assessed on your package at the time of delivery
  • If you refuse delivery due to duties or taxes, the original shipping costs and any return shipping fees will be deducted from your refund.
  • We cannot ship to P.O. Boxes for international orders, DHL requires a physical street address

HTS Codes for U.S. Customs Reference:

  • Lures: 9507.90.70.00
  • Clothing: 6109.10.00.00
  • Hats: 6505.00.30.00

🌎 International Customers

Import Duties & Taxes

  • Import duties and taxes may apply upon delivery, as determined by your local customs authority
  • You are responsible for paying any import fees assessed on your package at the time of delivery
  • If you refuse delivery due to duties or taxes, shipping costs are non-refundable
  • We cannot ship to P.O. Boxes for international orders, DHL requires a physical street address

Shipping Information

  • Orders are processed Monday through Friday, excluding holidays
  • You'll receive an email with tracking information once your shipping label is created. This may end up in junk mail.
  • Please ensure your shipping address is correct
  • Local pickup is available, please contact us for further instructions

Refund Policy

We accept returns within 30 days of delivery. Returns can be refunded to your original payment method. You are responsible for return shipping costs.

Eligible Returns

We may offer to repair, replace, or refund products at our discretion if:

  • The product is not of merchantable quality
  • The product doesn't match the technical specifications listed online
  • The product contains defects or faults
  • The product is not fit for its intended purpose as described online

Return Exceptions

The following items cannot be returned:

  • Discounted or sale items (all sales are final)
  • Items that are not in brand new condition
  • Products that have been used or ridden
  • Clothing that has been worn or washed

If we receive a used item at our warehouse, we'll notify you by email and return it to you.

When We Cannot Issue a Refund

We are not obligated to provide a refund, credit, or exchange if:

  • You changed your mind or no longer want the item
  • You found the same or similar product elsewhere at a lower price
  • The price of your purchased item was reduced after your purchase date

Please note: We do not offer exchanges.

Return Process

Once you submit a return request, our team will review it and provide an update. If your item is repairable, we'll complete the repair and ship the product back to you.

If your product qualifies for a refund, we'll process it to your original payment method within 14 days of receiving the returned item.

Refund Amounts

The refund amount depends on the reason for your return:

  • Damaged, defective, or incorrect product: You'll receive a full refund including both the product cost and original shipping fees.
  • Change of mind: You'll receive a refund for the product cost only if the item is returned in brand new, unused condition within 30 days of delivery.

How to Request a Return

To initiate a return, please fill out the form on our Contact Us page.